Wrong item, dead on arrival, or damaged in transit — we fix it. Because these are consumable nicotine products, we can’t accept returns of opened or used items.
Defective or damaged
Email [email protected] within 14 days of delivery with your order number, a short description and a photo or video of the issue. We’ll send a replacement or refund — your choice — and cover return shipping if we need the item back.
Unopened items
Unopened, sealed products may be returned within 14 days of delivery for a refund to the original payment method, minus original shipping. Contact us first for a return authorization; unauthorized returns can’t be processed.
Not eligible
- Opened or used devices, pods or pouches
- Items damaged by misuse
- Orders refused at delivery for lack of a 21+ adult (refunded minus shipping)
Refund timing
Approved refunds are issued within 3 business days of approval; your bank may take 5–10 business days to post it.
Returns address is provided with your authorization. Legal entity: Vapeowls, Waddell Rd, Surprise, AZ 85379.