Customer Service

Customer Service | VapeOwls

Welcome to VapeOwls! We are dedicated to delivering exceptional customer service to ensure your vaping journey is smooth, enjoyable, and hassle-free. Please review our customer service guidelines below for all the ways we can assist you.

1. Contact Information

For inquiries, assistance, or feedback, reach out to our friendly customer service team:

  • Email: cs@vapeowls.com
  • Phone: 562-561-7721
  • Live Chat: Available on our website during business hours for real-time support.

2. Business Hours

We’re here to help during the following hours:

  • Monday to Friday: 9:00 AM – 5:00 PM (Pacific Time)
  • Saturday & Sunday: Closed

3. Product Assistance

Need help choosing the right vape or troubleshooting a product? Our knowledgeable team is ready to provide:

  • Product recommendations tailored to your preferences.
  • Assistance with usage instructions and compatibility concerns.

4. Order Support

For assistance with your orders, we offer:

  • Help placing new orders or modifying existing ones.
  • Shipment tracking and updates on order status.
  • Quick resolution of order-related concerns.

5. Returns and Exchanges

If you need to return or exchange a product:

  • Visit our Return Policy page for detailed instructions.
  • Our team will guide you through the process and ensure a smooth resolution.

6. Feedback and Suggestions

Your feedback helps us grow! Share your thoughts, suggestions, or concerns with us. We value your input and use it to improve our products and services.

7. Privacy and Security

Your privacy matters to us. Any information you provide is handled with the utmost confidentiality and used only to assist with your inquiries and orders.

8. Community Engagement

Join the VapeOwls community and stay connected through:

  • Instagram: Follow us @vapeowls for updates on new releases, promotions, and industry news.
  • Facebook: Like our page VapeOwls and join the conversation.

9. Educational Resources

Explore our blog, FAQs, and video tutorials for tips and best practices. Our customer service team is also available to answer questions about vaping products, techniques, and more.

At VapeOwls, we’re committed to supporting your vaping experience with professional and courteous service. If you have questions or need assistance, don’t hesitate to reach out. We’re here to make your journey with VapeOwls the best it can be!